a. System Warranty
Toshiba warrants any Toshiba laptop, tablet and All-in-One PC («System») first
sold to an end-user to be free from defects in components and workmanship
under normal use for the duration of the warranty period which is twelve (12)
months (Warranty Period). The warranty period commences on the original date
of purchase. Your original purchase invoice (sales receipt), showing the date of
purchase, model number and serial number of the System, is your proof of the
date of purchase.
This warranty is only applicable in countries, which are covered under this Limited
Warranty for your product, i.e. any country where Toshiba or its Authorised Service
Providers offer warranty service subject to the terms and conditions provided in
this warranty. You will find the list of covered countries at the end of the Toshiba
Limited Warranty.
This warranty covers the costs of service parts and labour required to restore your
System to full working order. Warranty repair services involving language based
aspects of your System (e.g. keyboards, software) may not be capable of being
performed in another language than the primary language used in the country
where the service request is made. Toshiba will, at its option, repair or replace any
defective Systems or parts thereof covered by this warranty with new or factory
refurbished parts or Systems that are equal to new products in performance. A
System or part that is repaired or replaced under this Limited Warranty shall be
covered for the remainder of the original warranty period applying to the System
or part, or for three months (3), whichever is longer. All exchanged parts and
Systems replaced under this warranty will become the property of Toshiba.
This Limited Warranty does not affect your statutory rights.
b. Accessories and Software Limited Warranty
This Limited Warranty is not applicable for Toshiba accessories. In case of failure,
please refer to the accessories Limited Warranty terms and conditions.
Toshiba supplies no warranty, either expressed or implied, for any preinstalled
software, its quality, performance, merchantability, or fitness for a particular
purpose. Nor does Toshiba warrant that the functions contained in the software will
meet your requirements or that the operation of the software will be uninterrupted
or error-free. As a result, unless otherwise stated in writing, the software is sold
«as is». Toshiba’s only obligations with respect to software distributed by Toshiba
under the Toshiba brand name are set forth in the applicable end-user license or
program license agreement between you and the software developer.
1. Products supplied with Recovery Media
If your System was supplied with a recovery medium, please note that it is
important to keep it in a safe place as you may not claim further recovery media
and you are responsible for backing up the medium.
2. Products with System Recovery Option
If your System was supplied with the system recovery option, it is important to
copy the feature preinstalled on your hard disk to either a CD or DVD medium and
keep it in a safe place. Please refer to the User’s Manual for further information.
3. Products without Software
In case of Systems with no preinstalled Software, please notice that no Recovery
Media or System Recovery Option are included. Depending on the choice of the
Operating System only limited features functionality might be available. Toshiba
disclaims all potential liability for any such reduced functionality. Any errors or
malfunction resulting out of the installation of an Operating System are not
covered by this warranty.
c. Customer Replaceable Units
Toshiba may service Customer Replaceable Units such as AC Adapter to end-
user by shipment. Upon receipt by the end-user of the replacement part, the
original part becomes the property of Toshiba. If requested by Toshiba, the original
part should be returned to Toshiba at Toshiba’s expense. In the event that the
original part is not received by Toshiba within fifteen (15) working days following
end-user’s receipt of the shipment instructions, end-user will be charged the retail
value of the replacement part.
The Limited Warranty with respect to your System is subject to the following
exclusions and limitations:
a. Exclusions
This Limited Warranty does not extend to:
1. Any System not manufactured by or for Toshiba, or sold to an end-user in a
country not covered under this warranty.
2. Any System that has been damaged or rendered defective (a) as a result of
use of the System other than for its normal intended use, failure to use the
System in accordance with the User’s Manual or other misuse, abuse, viruses
or negligence to the System; (b) by the use of parts not manufactured or sold
by Toshiba; (c) by modification of the System; (d) as a result of service by
anyone other than Toshiba or a Toshiba Authorised Service Provider; (e) by
improper transportation or packing when returning the System to Toshiba or a
Toshiba Authorised Service Provider; or (f) by improper installation of third party
products (e.g. memory expansion cards).
3. Any System or parts thereof from which labels or serial numbers have been
modified or made illegible.